Trips should be scheduled at least 1-day in advance, or up to 7-days in advance. Help us serve you better by making your trip reservation as far in advance as possible. When scheduling, be prepared to schedule a return time as well as a pickup time. Next-day service reservations must be made by 4:00PM the previous day; same-day service will be provided only if space and time are available.
If you are reserving a ride for a specific appointment:
- Allow enough time to get from the bus to your destination
- Be aware of opening and closing times at your destination so you do not have to wait outside the building; your arrival may be as early as thirty (30) minutes before your appointment.
- Allow plenty of time to finish your appointment so you will be ready for the bus when it arrives
Remember that trip reservations are made with a "30 Minutes pickup window". For example; for a pickup time of 8:00AM the bus could actually arrive fifteen (15) minutes before 8:00 AM (7:45AM) or up to fifteen minutes after 8:00AM (8:15AM).
Buses that arrive within the thirty (30) minute pickup window will wait no more than five (5) minutes for a client that is not ready. If the vehicle arrives earlier than the pickup window and the rider is not ready, the Driver will stand by until the pickup window begins.
Clients should be ready and waiting just inside the most exterior door of the pickup address. Those who will be picked up at a large facility with many entrances must specify the exact pickup location when the reservation is made.
Traffic conditions or other unexpected events can delay a pickup. If the bus has not arrived by the end of the thirty (30) minute pickup window, call our office to inquire: (360) 452-4511 press 1 or (800) 858-3747 press 1.