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Clallam Transit System Assumes Operations of Specialized Paratransit Service

On April 1, 2011 the Clallam Transit System assumed the day-to-day operations of providing the county's public specialized paratransit service to persons who have difficulty using the regular fixed-route public transit service due to impairment or age. No changes have been made regarding how paratransit clients use this service.

Clallam Transit's mission is to provide a seamless transition and will continue to provide a high level of quality of service to the residents of Clallam County.

What is complementary paratransit service?

In 1990, the Americans with Disabilities Act (ADA) was established as a comprehensive approach to end discrimination against persons with disabilities. This Federal Act specifies that public entities that provide a routed bus service must offer comparable paratransit service to individuals with disabilities who are unable to use the routed bus system.

Who is eligible for paratransit?

Individuals are eligible for paratransit service if they fall under one or more of the following ADA categories or are 80 years or older.

Category I

Any individual with a disability who is unable to board, ride, or disembark from any vehicle on a bus system that is readily accessible to and usable by individuals with disabilities.

Category II

Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and the bus route the person wants to travel is not 100% accessible or the bus lift cannot be deployed at the desired stop.

Category III

Any individual with a disability who has a specific impairment-related condition that prevents that individual from traveling to a boarding and disembarking location on the bus system.

How do I become eligible to ride Clallam Paratransit?

Call Clallam Paratransit, and we will send you an ADA application form which includes professional verification for applicants less than 80 years old; a counselor, physician, or other health care professional must verify your disability status. For applicants 80 and over, a professional verification is not required. Applications can be mailed, faxed or brought to our office:

Clallam Paratransit
830 W. Lauridsen Blvd
Port Angeles, WA 98363
(360) 452-1102 (fax)

(360) 452-4511 (phone)

Office Hours: Monday through Saturday, 8:00 a.m to 4:00 p.m

GENERAL INFORMATION FOR OUR PASSENGERS

SERVICE HOURS

Clallam Paratransit operates Monday through Saturday. Our hours are based on the CTS route schedule.

HOLIDAYS

Buses do not operate on the following holidays: New Year's, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, Day after Thanksgiving and Christmas.

RESERVATIONS

Call for a reservation between 8:00AM and 4:00PM, Monday through Saturday.
Next-day service requests must be made no later than 4:00PM the day before.

An answering machine is also available after hours and on Sundays to take service requests and cancellations.

For a ride call (360) 452-4511 or 1-800-858-3747

PLEASE BE READY TO PROVIDE THE FOLLOWING INFORMATION TO THE CUSTOMER SERVICE REPRESENTATIVE:

• Last name, then first name
• Purpose of ride (if doctor's appointment, name of doctor and suite number)
• Pickup address
• Destination address (including building name and specific drop-off and pickup information)
• Appointment time or (preferred pickup time) and date
• Return ride pickup time request
• Will a Personal Care Attendant (PCA) travel with you?
• Will a companion other than your PCA travel with you?
• Telephone number at destination
• Will the client be in a wheelchair?
• Is the destination wheelchair accessible?

Trips should be scheduled at least 1-day in advance, or up to 7-days in advance. Help us to serve you better by making your trip reservation as far in advance as possible. When scheduling, be prepared to schedule a return time as well as a pickup time. Next-day service reservations must be made by 4:00PM the previous day; same-day service will be provided only if space and time are available. the longer you wait to schedule your ride, the less likely we will be able to meet your time constraints or we may not have room for you!!

If you want to reserve a ride for a specific appointment time, be sure to:
Allow enough time to get from the bus to your destination.
Be aware of opening and closing times at your destination so you do not have to wait outside the building; your arrival may be as early as thirty (30) minutes before your appointment.

Allow plenty of time to finish your appointment so you will be ready for the bus when it arrives.

Trip reservations are made with a "30-minute pickup window." For example, for a pickup time of 8:00AM the bus could actually arrive fifteen (15) minutes before 8:00AM or up to fifteen (15) minutes after 8:00AM

Buses that arrive in the thirty (30) minute pickup window will wait no more than five (5) minutes for a rider that is not ready. If the vehicle arrives earlier than the pickup window and the rider is not ready, the driver will wait until the pickup window begins and then will wait an additional five (5) minutes.

Riders should be ready and waiting just inside the most exterior door of the pickup address. Those who will be picked up at a large facility with many entrances must specify the exact pickup location when the reservation is made.

Traffic conditions or other unexpected events can delay a pickup. If the bus has not arrived by the end of the thirty (30) minute pickup window, call our office to inquire.

DRIVER ASSISTANCE

Clallam Paratransit provides door-to-door assistance. Our drivers will assist wheelchair riders and will provide support to ambulatory riders who need assistance. For additional care and assistance, rider must have a Personal Care Assistant (PCA).
NOTE: Drivers are not allowed into the rider's homes.

CARRY-ON ITEMS

Please limit number of carry-on items to four grocery bags. Drivers are more than happy to assist with carry-on items; however, they will only carry items from the bus to a point just inside the destination door.