Description

Paratransit Services, headquartered in Bremerton, WA, provides specialized transportation services to persons who have difficulty using the regular transit due to physical impairment or age.

Paratransit Services is under contract with the Clallam Transit System (CTS) to provide complementary, demand-response, paratransit service to Clallam County residents.

What is complementary paratransit service?

In 1990, the Americans with Disabilities Act (ADA) was established as a comprehensive approach to end discrimination against persons with disabilities. This Federal Act specifies that public entities that provide a routed bus service must offer comparable paratransit service to individuals with disabilities who are unable to use the routed bus system.

Who is eligible for paratransit?

Individuals are eligible for paratransit service if they fall under one or more of the following ADA categories and/or are 80 years or older without a disability.

Category I

Any individual with a disability who is unable to board, ride, or disembark from any vehicle on a bus system that is readily accessible to and usable by individuals with disabilities.

Category II

Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and the bus route the person wants to travel is not 100% accessible - or the bus lift cannot be deployed at the desired stop.

Category III

Any individual with a disability who has a specific impairment-related condition that prevents that individual from traveling to a boarding and disembarking location on the bus system.

How do I become eligible to ride Clallam Paratransit?

Call Clallam Paratransit, and we will send you an ADA application form and a professional verification form; a counselor, physician, or other health care professional must verify your disability status. Applications can be mailed, faxed or brought to our office:
Clallam Paratransit
2417 W. 19th St.
Port Angeles, WA 98363
(360) 452-1102 (fax)

GENERAL INFORMATION FOR OUR PASSENGERS

SERVICE HOURS

Clallam Paratransit operates Monday through Saturday. Our hours are based on the CTS route schedule.

HOLIDAYS

Buses do not operate on the following holidays: New Year's, Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Thanksgiving, the day after Thanksgiving, and Christmas.

RESERVATIONS

Call for a reservation between 8:00AM and 4:00PM, Monday through Friday and between 9:15AM-4:00PM Saturday.
Next-day service requests must be made no later than 4:00PM the day before.
Trip requests for Mondays should be made no later than 4:00PM the Saturday before.

An answering machine is also available after hours and on Sundays to take cancellations.

For a ride call (360) 452-1397 or 1-800-436-3950

PLEASE BE READY TO PROVIDE THE FOLLOWING INFORMATION TO THE CUSTOMER SERVICE REPRESENTATIVE:

Last name, then first name
Purpose of ride (if doctor's appointment, name of doctor and suite number)
Pickup address
Destination address (including building name and specific drop-off and pickup information)
Appointment time or preferred pickup time and date
Return ride pickup time request
Will a Personal Care Attendant (PCA) travel with you?
Will a companion other than your PCA travel with you?
Telephone number at destination
Will the client be in a wheelchair?

Trips should be scheduled at least 1-day in advance, or up to 14-days in advance. Help us to serve you better by making your trip reservation as far in advance as possible. When scheduling, be prepared to schedule a return time as well as a pickup time. Next-day service reservations must be made by 4:00PM the previous day; same-day service will be provided only if space and time are available. Please do not wait until the last minute or we may not have room for you!!

If you want to reserve a ride for a specific appointment time, be sure to:
Allow enough time to get from the bus to your destination.
Be aware of opening and closing times at your destination so you do not have to wait outside the building; your arrival may be as early as thirty (30) minutes before your appointment.

Allow plenty of time to finish your appointment so you will be ready for the bus when it arrives.

Trip reservations are made with a "30-minute pickup window." For example, for a pickup time of 8:00AM the bus could actually arrive fifteen (15) minutes before 8:00AM or up to fifteen (15) minutes after 8:00AM

Buses that arrive in the thirty (30) minute pickup window will wait no more than five (5) minutes for a rider that is not ready. If the vehicle arrives earlier than the pickup window and the rider is not ready, the driver will wait until the pickup window begins and then will wait an additional five (5) minutes.

Riders should be ready and waiting just inside the most exterior door of the pickup address. Those who will be picked up at a large facility with many entrances must specify the exact pickup location when the reservation is made.

Traffic conditions or other unexpected events can delay a pickup. If the bus has not arrived by the end of the thirty (30) minute pickup window, call our office to inquire.

DRIVER ASSISTANCE

Clallam Paratransit Services provides door-to-door assistance. Our drivers will assist wheelchair riders and will provide support to ambulatory riders who need assistance. For additional care and assistance, rider must have a Personal Care Assistant (PCA).
NOTE: Drivers are not allowed beyond the entry area of riders' homes.

CARRY-ON ITEMS

Please limit number of carry-on items to four grocery bags. Drivers are more than happy to assist with carry-on items; however, they will only carry items from the bus to a point just inside the destination door.