Reservations

Information needed to make a reservation
Please be ready to provide the following information to the customer service representative when you call:
  1. Last name, then first name
  2. Purpose of ride (if for a doctor's appointment provide the name of the doctor and the suite number - no personal medical information needed)
  3. Pickup address
  4. Destination address (including building name and specific drop-off and pickup information)
  5. Telephone number at destination
  6. Appointment time or preferred pickup time and date
  7. Return ride pickup time request 
  8. Will a personal care attendant ("PCA") travel with you?
  9. Will a companion (not a client, requires no assistance, fees apply), other than your PCA, travel with you? 
  10. Will the client be in a wheelchair?
  11. Describe the wheelchair or other mobility assistance device
FARES

Reservation Reminders

Trips should be scheduled at least 1 - day in advance, or up to 7-days in advance. Help us serve you better by making your trip reservation as far in advance as possible. When scheduling, be prepared to schedule a return time as well as a pickup time. Next-day service reservations must be made by 4:00 pm the previous day.

If you are reserving a ride for a specific appointment:
  • Allow enough time to get from the bus to your destination.
  • Be aware of opening and closing times at your destination so you do not have to wait outside the building. Your arrival may be as early as thirty (30) minutes before your appointment.
  • Allow ample time to finish your appointment so you will be ready for the bus when it arrives.

Remember that trip reservations are made with a "30 minute pickup window."  For example; for a pickup time of 8:00 am the bus could actually arrive fifteen (15) minutes before 8:00 am (7:45 am) or up to fifteen minutes after 8:00 am (8:15 am)

Buses that arrive within the thirty (30) minute pickup window will wait no more than five (5) minutes for a client that is not ready. If the vehicle arrives earlier than the pickup window and the rider is not ready, the driver will stand by until the pickup window begins.

Clients should be ready and waiting just inside the most exterior door of the pickup address. Those who will be picked up at a large facility with many entrances must specify the exact pickup location when the reservation is made.

Traffic conditions or other unexpected events can delay a pickup. If the bus has not arrived by the end of the thirty (30) minute pickup window, call our office to inquire: (360) 452-4511 press 1 or (800) 858-3747 option 1.

Making Reservations

  • For a ride call 360-452-4511 or 1-800-858-3747 option 1
  • Call us for a reservation between 8:00 am and 4:00 pm.
  • Next-day service requests must be made no later than 4:00 PM the day before. 

An answering machine is also available for after-hours and on Sundays and holidays.


Emergency Reservations Phone Number – Available and answered only when regular phone service is unavailable due to a phone service outage – 360-460-3757

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